Keeping your computer & mobile devices up and running.

DEDICATED IT SUPPORT
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Remote Monitoring & Maintenance

Most businesses run on desktop computers or mobile phones and just like a car, these devices need maintenance to keep them working efficiently.  At e-JAMweb, not only do we provide web maintenance services, we also keep your devices up & running too.  This service is great for companies that don’t need an IT department and most of the work can be done remotely.  Just like your body, if it’s maintained well, you rarely face downtime.

 

1
Help Desk Support

9:00am - 6:00pm, Mon - Fri

2
Data backup & recovery
3
Anti-Malware
4
Firewall management

includes monitoring and patch updates

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5
Workstation monitoring

• Event log monitoring
• Disk space usage
• CPU usage
• Memory usage
• Anti-Virus software status

• Windows update status
• Event log monitoring
• Website up/down monitoring
• Backup Monitoring
• Antivirus Failures

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6
Virus & malware remediation

includes monitoring & patch updates

7
Software deployment / installation
8
Email support & troubleshooting
9
Phone support
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Operating systems we support:

  1. Windows OS’s (If the operating system is no longer supported by Microsoft we cannot be HELD responsible for any issues cause because of unsupported operating system/systems). Currently we support operating systems Windows 7 and above.
  1. Apple iPhone (Basic email setup and app installation) Anything that falls out of that scope will need the vendor to troubleshoot).
  1. Android Phones (Basic email setup and app installation) Anything that falls out of that scope will need the vendor to troubleshoot).

 

 

SLA - Using our Help Desk:

  1. 80% of all electronic requests responded to within 3 hours
  2. Average 60 minutes or less for voice mail response time

Low Priority Calls - 24-hour response time

Example: I get a pop up on my screen but if I click ok, it goes away and is not affecting me from working.

Medium Priority Calls – 4-hour response time

Example: The antivirus / antispyware update event caused system related issues.

High Priority Calls – 2-hour response time

Example: Computer down, user can not work.

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